Vračila in povračila

Every piece is engraved to order, one at a time, just for you. Even though personalised items are exempt from the usual 14-day return right under EU law, we choose to go further — you can return any piece within 14 days. Here is exactly how it works.

14-day returns, even on personalised pieces

You have 14 days from delivery to return your order for any reason, including a change of mind. This is our own goodwill policy: EU consumer law and the Slovenian Consumer Protection Act do not require returns on made-to-order or personalised goods, but we would rather you love what you wear. The piece simply needs to come back unworn and in its original condition and packaging.

Our quality guarantee

If your order arrives damaged or faulty, or the engraving differs from what you submitted (our mistake), we will remake it or give you a full refund — including shipping, at no cost to you. This is our promise on every piece we make.

How to start a return

Within 14 days of delivery, reach us through our Contact page — or simply reply to your order confirmation email — with your order number. We respond within 2 business days with return instructions. Once your item is back with us, we issue your refund within 3 business days.

Who pays return shipping

For a change-of-mind return, the return postage is on you. If the piece is faulty, arrived damaged, or we made a mistake, we cover everything — you pay nothing.

What isn't covered

Returns requested after 14 days; pieces that show wear or damage from use; or damage caused by misuse. A quick tip: double-check your engraving in the live preview before ordering — what you see is what we engrave.

Damaged in transit

If your parcel arrives damaged, keep the packaging and send us a photo within 48 hours of delivery. We will file a carrier claim and send a replacement right away.